Privacy & Cookies Policy

C.G. Murray & Son Ltd t/a Murrays Healthcare is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the murrays.co.uk Web site and governs data collection and usage. By using this website, you consent to the data practices described in this statement.

Collection of your personal information

Murrays Healthcare collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Murrays Healthcare also collects anonymous demographic information, which is not unique to you, such as your Postcode, age, gender, preferences, interests and favourites.

There is also information about your computer hardware and software that is automatically collected by Murrays Healthcare. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Murrays Healthcare for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the murrays.co.uk Web site.

Murrays Healthcare encourages you to review the privacy statements of 3rd party web sites you choose to follow links to from this website, so that you can understand how those web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of www.murrays.co.uk web site and the Murrays Healthcare family of Web sites.

Use of your personal information

Murrays Healthcare collects and uses your personal information to operate the Murrays Healthcare Web site and deliver the services you have requested. Murrays Healthcare also uses your personally identifiable information to inform you of other products or services available from Murrays Healthcare and its affiliates. Murrays Healthcare may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Murrays Healthcare does not sell, rent or lease its customer lists to third parties. Murrays Healthcare may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Murrays Healthcare may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Murrays Healthcare, and they are required to maintain the confidentiality of your information in line with GDPR.

Murrays Healthcare does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Murrays Healthcare keeps track of the Web sites and pages our customers visit in order to determine what services are the most popular. This data is used to deliver customized content and advertising within the website for customers whose behaviour indicates that they are interested in a particular subject area.

Murrays Healthcare web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Murrays Healthcare or the site; (b) protect and defend the rights or property of Murrays Healthcare; and, (c) act under exigent circumstances to protect the personal safety of users of Murrays Healthcare, or the public. All personal information is held in compliance with GDPR.

Use of cookies

The web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Murrays Healthcare pages, or register with the site or for services, a cookie helps to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the web site, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the services or web sites you visit. Your web browsers help section will provide you with more information on how to block or disable cookies.

Security of your personal information

All data is held and processed in strict compliance of the General Data Protection Regulations (GDPR). This means we will secure your personal information from unauthorized access, use or disclosure and secure the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.You can view our GDPR policy here: https://www.murrays.co.uk/docs/gdpr-leaflet.pdf

CCTV

Where CCTV is used in our pharmacies it is for the purpose of crime prevention and protection of our customers and staff. CCTV image data is held within the pharmacy for a period of no greater than 7 days.

Subject access requests

You may make a Subject Access request to access the personal data we hold about you, our policy on how to make a subject access request can be found HERE.

Changes to this statement

Murrays Healthcare will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how we protect your information.

Freedom of information act

Murrays Healthcare, as an NHS contractor make available certain information under the Freedom of information act, this information is made available to you under the publication scheme approved by the Information Commissioner.

Contact information

C.G. Murray & Son Ltd t/a Murrays Healthcare are the leading Midlands Independent pharmacy group of community pharmacies and we welcome your comments regarding this Statement of Privacy. If you believe that Murrays Healthcare, have not adhered to this Statement, please contact Murrays Healthcare, at reception@murrays.co.uk. We will use commercially reasonable efforts to promptly determine and remedy the problem.