Complaints Policy

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Complaints Policy2018-05-31T18:47:40+00:00

Complaints Policy: I have a complaint, who do I speak to?

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please drop us an email to

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

You can contact our Pharmacy Team on 01384 900138 or email, alternatively you may prefer to contact us at Head Office:

Pharmacy Superintendent
Murrays Healthcare
Head Office
P O Box 2256

Telephone: 01384 445600
Our office hours are 9.00am to 5.30pm Monday to Friday

You may also raise any concerns/complaints you may have with NHS England. There is a single national complaints contact line for patients:

NHS England
P O Box 16738,
B97 9PT

Telephone: 0300 311 2233

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

Citizens Advice Bureau
Telephone 0845 120 3748

How can Murrays help you?….
Call Us On: 01384 900138
lines open 9:00am-5:30pm Mon-Fri

Award Winning Customer Service

Our experienced pharmacy team are available online or via the telephone providing our customers with professional pharmaceutical expertise and advice.

More than just a web site, our on-line pharmacy is just like any of our other branches, with the same high standards of customer service from our qualified dispensing staff and highly skilled pharmacists, you have the reassurance of dealing with a pharmacy business that has been in operation for over 90 years, and values the needs of our customers.