Complaints Policy

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Complaints Policy 2017-05-19T09:49:46+00:00
Online Pharmacy
Online Pharmacy

Complaints Policy: I have a complaint, who do I speak to?

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please drop us an email to online@pharmacy.murrays.co.uk.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

You can contact our Pharmacy Team on 01384 900138 or email online@pharmacy.murrays.co.uk, alternatively you may prefer to contact us at Head Office:

Pharmacy Superintendent
Murrays Healthcare
Head Office
P O Box 2256
Stourbridge
DY8 1WT

Email: dan.attry@murrays.co.uk
Telephone: 01384 445600
Our office hours are 9.00am to 5.30pm Monday to Friday

You may also raise any concerns/complaints you may have with NHS England. There is a single national complaints contact line for patients:

NHS England
P O Box 16738,
Redditch,
B97 9PT

Telephone: 0300 311 2233
Email: england.contactus@nhs.net

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

Citizens Advice Bureau
Telephone 0845 120 3748

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