New Medicines Service

Interesting fact!

50% of patients do not take their medication as intended or take their medication at all. Often this is because the medicines prescribed have unpleasant side-effects, or the patient does not understand how to take it. It is often in the first few days/weeks of taking that medicine that the patient decides whether or not they are going to take their medicine regularly and as prescribed.

The New Medicines Service is offered to patients with a long term condition who have been prescribed a new medicine for asthma/COPD, type 2 diabetes, antiplatelet/anticoagulant therapy or hypertension.

When you have a new medicine prescribed for you, the Pharmacist may ask you if you would like to be engaged in this service.

It’s very simple- twice in the first 28 days of you beginning your new medicine, we will contact you by telephone (or you can come into the pharmacy) to have a quick chat about how you are doing with your medicine. We will check that you are not suffering any ill-effects, that you are taking or using it as intended and offering solutions to any problems that you may have with it.

This is an NHS service delivered to you free of charge, and it aims to support you through your first month on your new medicine.

Benefits of the service

This is where the New Medicines Service comes in, benefits will include:

  • Helps you to get the best from your medication.
  • Opportunity to discuss any concerns that you may have e.g. side effects.
  • We can advise you on fitting your treatment around your lifestyle, where applicable. We are here answer any queries and support you through the months.

Talk to a professional

Our team of expert pharmacists offer advice and support at your local Murrays Pharmacy.

How does this service work?


One of the Pharmacy Team will offer the Service to you (if you are eligible).*


If you are happy to be engaged into the service, we will obtain your consent and organise your first appointment date with you.


One of our trained pharmacists will contact you by telephone twice during the first month of you taking your medication to see how you are doing.

*This is available in selected Murrays pharmacies only.

How long does the consultation take?

Consultation with your Murrays pharmacist can vary depending on your circumstances and the medication that you are on. Click to find your nearest Murrays Pharmacy.