How do I make a complaint about the prescription service?

Murrays Healthcare is fully committed to providing the highest standards of customer care and our aim is to ensure that you are fully satisfied with the service that you have received. All our pharmacies are registered and regulated, as they have to be, with the General Pharmaceutical Council, and we provide NHS services on behalf of NHS England.

If you need to make a complaint, you may contact us at Head Office:

Pharmacy Superintendent

Murrays Healthcare
Head Office
P O Box 2256
Telephone: 01384 445600
Our office hours are 9.00am to 5.30pm Monday to Friday

NHS England

You may also raise any concerns/complaints you may have with NHS England. There is a single national complaints contact line for patients:

NHS England
P O Box 16738
B97 9PT
Telephone: 0300 311 2233

Citizens Advice Bureau

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

Citizens Advice Bureau
Telephone: 0845 120 3748

If you are still unsure and require further guidance please contact our Pharmacy Team by clicking here and complete the online contact form.

Published in: General