Complaints

Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy. If you have any comments, suggestions or complaints, please submit a complaint below.

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you. We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.

You can contact our Pharmacy Team on 01384 900138 or email online@pharmacy.murrays.co.uk, alternatively you may prefer to contact us at Head Office:

Pharmacy superintendent

Murrays Healthcare
Head Office
P O Box 2256
Stourbridge
DY8 1WT
Email: dan.attry@murrays.co.uk
Telephone: 01384 445600
Our office hours are 9.00am to 5.30pm Monday to Friday

NHS england

You may also raise any concerns/complaints you may have with NHS England. There is a single national complaints contact line for patients:

NHS England
P O Box 16738
Redditch
B97 9PT
Telephone: 0300 311 2233
Email: england.contactus@nhs.net

Citizens advice bureau

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS.

Citizens Advice Bureau
Telephone: 0845 120 3748

We aim to resolve your complaint ASAP or alternatively you can call the pharmacy complaints team on 01384 900138.